Terms & Conditions

The terms that apply to our free learning check, enrolments, fees and sessions. We’ve written them in plain English.

Last updated: 12 November 2026

1. About these terms

These terms apply when you enrol a student with Mentor Tutoring (ABN 30 483 171 500), a tutoring business based in Canberra, ACT (“we”, “us”). By booking a free learning check or enrolling a student, you agree to these terms. If anything is unclear, please call or text 0466 981 644 before you enrol.

2. Our services

We provide small-group Maths and English tutoring for students from Kindergarten to Year 10. Groups have up to 10 students. Each enrolment is one 60-minute session each week, focused on Maths or English, delivered in person in Gungahlin or Denman Prospect (Molonglo Valley), ACT, or online. The venue, day and time are confirmed when you book.

3. Free learning check & parent chat

The free learning check and parent chat is an informal conversation and tutoring check to help us suggest a suitable group. It is free and there is no obligation to enrol. It is not a clinical, psychological, medical or diagnostic assessment and should not be relied on as one.

4. Enrolment

A place in a group is confirmed once we have agreed the subject, group, venue (or online), day and time with you. Sending a booking request or contact form is not a confirmed enrolment. Please tell us about anything that will help us support your child safely, such as medical conditions, allergies or learning needs, and who is authorised to collect them.

5. Fees and payment

Fees are per student, per week: Primary (Kindergarten–Year 6) $35 and Years 7–10 $40, for one 60-minute session each week. Prices are in Australian dollars. Mentor Tutoring is not currently registered for GST, so no GST is added. If that changes, our advertised prices will still be the total price you pay.

We will explain how and when fees are paid before you enrol. We will tell you about any other charges before you enrol and will not charge you for anything you have not agreed to. If we change our fees, we will give you at least two weeks’ notice before the new fee applies.

6. Missed sessions

Please let us know as early as possible if your child can’t attend a session. Where a place is available, we will try to offer a make-up session in another group or online. If we cancel a session and can’t offer a suitable replacement, you won’t be charged for that session, or we will credit or refund it.

7. Stopping tutoring

You can stop tutoring at any time by letting us know by phone or text, or by replying to one of our emails. If you have paid in advance, we will refund fees for any full weeks remaining after your notice.

8. Behaviour and safety

We want every session to be safe, respectful and focused on learning. We may contact you if a student’s behaviour affects the safety or learning of others, and we may suspend or end an enrolment if a serious issue cannot be resolved; in that case, unused prepaid fees will be refunded. Parents and carers are responsible for students before and after their session unless we have agreed otherwise.

9. Online sessions

For online sessions, a parent or carer should be nearby and able to help with technology. Students should join from a shared or open space in the home. We do not record sessions without the prior consent of parents or carers. Online links are for enrolled students only and must not be shared.

10. Photos and recordings

We will not photograph or record students, or use their images or work in our marketing, without written consent from a parent or carer. Consent is optional and does not affect enrolment, and you can withdraw it at any time.

11. Our responsibilities and your consumer rights

We will provide our services with due care and skill. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms limits those rights. We cannot guarantee particular marks, grades or exam results, because these depend on many factors beyond tutoring.

12. Privacy

We handle personal information in line with our Privacy Policy.

13. Feedback and complaints

If you have a concern, please contact us on 0466 981 644. We will listen, respond promptly and work with you to resolve it. If you are not satisfied, you can contact Access Canberra (Fair Trading). Concerns about child safety are covered in our Child Safety Commitment.

14. Changes to these terms

We may update these terms from time to time. The current version is always on this page, and we will let enrolled families know about any significant changes.

15. Governing law

These terms are governed by the laws of the Australian Capital Territory.